Refund & Cancellation Policy

Effective Date: 01.01.2026

This Refund & Cancellation Policy applies to all services provided by BS Electrician (UK) Limited, Company Number 15414023, registered in England and Wales.

1. Cancellation Rights – Consumer Contracts Regulations 2013

If you book our services remotely, including by phone, email or website, you may have the right to cancel within 14 calendar days from the date of booking under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013.

To exercise your right to cancel, you must notify us in writing by email at office@bselectrician.uk before the 14-day period expires.

2. Waiver of Cooling-Off Period

If you request that work begins within the 14-day cooling-off period, you expressly agree to:

• Immediate commencement of services
• Waiving your right to cancel once the work has been fully completed

If you cancel after work has started but before completion, you may be required to pay for work carried out up to the cancellation date.

Emergency call-outs requested within the cooling-off period automatically waive the right to cancel once work has commenced.

3. Cancellation by the Customer

If you cancel a confirmed booking:

• At least 24 hours before the scheduled appointment: no cancellation fee
• Less than 24 hours before attendance: a call-out fee may apply
• After materials have been ordered: the cost of materials may be non-refundable

Deposits paid for scheduled works may be retained to cover incurred costs.

4. Cancellation by BS Electrician (UK) Limited

We reserve the right to cancel or reschedule work due to:

• Unforeseen circumstances
• Safety concerns
• Lack of safe access
• Delays beyond our control

In such cases, any deposit paid for cancelled work will be refunded in full.

5. Refund Policy

Refunds may be issued in the following circumstances:

• Overpayment
• Duplicate payment
• Cancellation within statutory rights where no work has begun
• Failure to provide agreed services

Refunds are not available for:

• Completed electrical installations
• Certified work already carried out
• Materials ordered specifically for the project
• Work completed with customer approval

Refunds, where applicable, will be processed within 14 days using the original payment method.

6. Faulty Work or Defects

If you believe work has not been completed to a satisfactory standard, you must notify us within 14 days of completion.

We will:

1. Inspect the issue
2. Rectify verified defects within a reasonable timeframe

This does not affect your statutory rights under the Consumer Rights Act 2015.

7. Materials & Special Orders

Materials ordered specifically for a project may be non-refundable, particularly custom or special-order items.

Where possible, we will attempt to return unused standard materials, subject to supplier policies.

8. Contact Details

BS Electrician (UK) Limited
17 Rockmount Road
London
SE18 1LG
United Kingdom

Email: office@bselectrician.uk
Telephone: 07898 250464

This policy is governed by the laws of England and Wales.